Frequently asked questions
I can't log in
Tap "Forgot your password?" on the login screen and we'll email you a reset link. If it doesn't arrive, check your spam folder.
It says my password appeared in a data breach
This does not mean FLLW was breached. We check new passwords against Have I Been Pwned's list of passwords exposed in other services' breaches, because reused passwords are easy targets.
Your password itself is never sent anywhere: only the first five characters of its SHA-1 hash are sent, and the comparison happens on our side (a method called k-anonymity).
Sources:
Supabase Auth password security /
Pwned Passwords API What are the password rules?
At least 8 characters. You don't need to mix in symbols or numbers; length and the breach check above do more to keep you safe (NIST SP 800-63B).
How is data sent to AI handled?
If your coach uses AI summaries, the text and numbers in your weekly check-in are sent to Anthropic, PBC to prepare a summary for your coach.
Your name, email, photos and videos are not sent. Anthropic does not use this data to train its models and deletes it within 30 days, except where it is flagged for violating Anthropic's usage policies. You can ask us to stop sending your check-ins for AI summaries by emailing us; this does not affect your use of FLLW.
Sources:
Anthropic Commercial Terms of Service /
How long do you store personal dataMy invitation link doesn't work
Each invitation link is for one person and expires 30 days after it's issued. If it has expired, ask your coach for a new one.
Photos take a while to load
For your privacy, we create a temporary link each time a photo is shown, which can take a few seconds on a slow connection. Photos you've already viewed are saved on your device and load instantly after that.
Can I use FLLW without a signal?
You can log training without a connection; it's sent automatically when you're back online. Send weekly check-ins and photos when you have a connection.
How do I delete my data or account?
You can delete weekly check-ins and training records in the app. To delete your account, go to Settings → Delete account. We'll show you what will be deleted and ask for your password. This can't be undone. To erase specific information, including health information, without closing your account, email us.
The app shows the wrong language or units
You can change the language and units in Settings. Your choice is saved to your account, so it stays the same on your other devices.