Terms of Service
These terms govern your use of FLLW. By creating an account or using FLLW, you agree to them. If you are a coach who subscribes to a paid plan, section 6 also applies to you. These terms apply if you live in the United States. If you live in Japan, our Japanese terms apply instead.
Effective September 18, 2026 · Last updated September 18, 2026 · Version 1.0
1. About FLLW
- FLLW is a tool for coaches and their clients to share records and coaching plans.
- FLLW is invitation-only. You can sign up only through an invitation link from a coach (or, for coaches, after subscribing).
- FLLW does not provide coaching itself. Coaching is provided by your coach.
2. Eligibility and accounts
- You must be at least 13 years old to use FLLW. If you are under 18, you may use FLLW only with the consent of a parent or guardian.
- Keep your account information accurate and up to date.
- Keep your password secure. You are responsible for activity under your account.
- Do not share or forward your invitation link, and do not create more than one account.
3. Acceptable use
You agree not to:
- break the law or infringe anyone's rights
- impersonate anyone
- upload photos or videos of anyone other than yourself
- access or try to access data you are not allowed to see, or interfere with or overload the service
- use information about other people that you obtained through FLLW for any purpose other than coaching
4. Coaches and clients
Coaching terms, fees and schedules are agreed directly between coaches and clients. We are not a party to those agreements and are not responsible for the coaching or its results.
Coaches can view and edit their clients' records, photos and body information. Coaches may use this information only to coach those clients, must keep it confidential, and must comply with laws that apply to them.
5. Important health information
- FLLW is not a medical device. It is not intended to diagnose, treat, cure or prevent any disease.
- Calorie and metabolism figures in FLLW are general estimates based on standard formulas, not medical advice.
- Coaching through FLLW is not medical advice. If you have a medical condition, are pregnant, take medication, or have any concern about your health, talk to your doctor before starting or changing an exercise or nutrition program.
- Stop exercising or dieting and seek medical care if you feel unwell.
6. Coach subscriptions
- Paid plans are for coaches. Clients do not pay to use FLLW.
- Prices are listed in US dollars and do not include sales tax. Applicable sales tax may be added based on your billing address.
- Your subscription renews automatically every month at the then-current price until you cancel. You authorize us, through our payment processor Stripe, to charge your payment method each month.
- New coaches may be offered a free trial. No card is required for the trial. If you do not add a payment method by the end of the trial, your account pauses: you can still view and comment on your current clients' records, but you cannot invite new clients.
- You can cancel anytime from Billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Your records are not deleted when you cancel.
- Except where required by law, payments are non-refundable and we do not give partial refunds for unused time.
- Upgrades take effect immediately. Downgrades take effect at your next renewal.
- We will give you at least 30 days' notice by email before we change the price of your plan. The new price applies from your next renewal after the notice period. If you don't agree, you can cancel before then.
7. Service changes and availability
- We may add, change or remove features. If a change significantly reduces what a paid plan includes, we will notify affected coaches in advance.
- FLLW may occasionally be unavailable because of maintenance or problems.
- Email notifications may not always be delivered. Do not rely on them as your only way to follow up.
8. Your content
You own the photos, records and messages you add to FLLW. You give us permission to store, process and display them only as needed to provide FLLW to you and your coach.
We own FLLW, including its software, design and screens.
9. Disclaimers
FLLW IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT FLLW WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT YOU WILL ACHIEVE ANY PARTICULAR RESULT.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO FLLW WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) US$100.
Some jurisdictions do not allow these limitations, so they may not apply to you. Nothing in these terms limits liability that cannot be limited by law, including for gross negligence or willful misconduct.
11. Suspension and account deletion
- We may suspend or delete accounts that violate these terms.
- You can delete your account anytime in the app (Settings → Delete account). This permanently deletes your account and related records, photos and videos.
- If a client deletes their account, their records are also removed from the coach's view. If a coach deletes their account, their clients' accounts and data remain, without an assigned coach.
- If a coach deletes their account, we cancel their subscription immediately and no further charges are made. Amounts already paid are not refunded, except where required by law.
12. Changes to these terms
We may update these terms. We will post the new version on this page. For material changes, we will notify you in the app or by email before they take effect. If you keep using FLLW after the changes take effect, you accept the updated terms.
13. Governing law and disputes
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute relating to FLLW will be resolved in the state or federal courts located in California, and you and we consent to their jurisdiction. Either of us may bring a claim in small claims court if it qualifies.